Refund and Returns Policy

Overview

We want you to be completely satisfied with your purchase. If you are not happy with an item you ordered, our Refund and Returns Policy outlines the conditions under which you can return products, request a replacement, or receive a refund. This policy is designed to give you peace of mind when shopping with us and to ensure a fair process for both our customers and our business.

Eligibility for Returns

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Returns are only accepted within 14 days from the date of delivery unless otherwise stated. Certain products, such as clearance items, gift cards, and perishable or customised goods, may not be eligible for return. Please check the product description for specific return details before making your purchase.

How to Initiate a Return

If you would like to return an item, please contact our customer support team at info@removalboxes.online with your order number and details of the product you wish to return. Once your request is reviewed, we will provide you with return instructions and a return authorisation number (if applicable). Please note that we cannot accept returns sent without prior authorisation.

Return Shipping

Customers are responsible for covering the cost of return shipping unless the item arrived damaged, defective, or in error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. In cases where the return is due to our error, we will cover the return shipping costs in full.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed to your original method of payment within 5–10 business days. Please note that shipping costs are non-refundable, and if your refund is approved, the original shipping fee (if any) will be deducted from your total refund amount unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us with your order details, and we will guide you through the exchange process. In some cases, depending on stock availability, we may offer an alternative product or store credit.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery. We may request photos of the damaged product and packaging to process your claim. Once verified, we will arrange for a replacement or issue a full refund, including any shipping charges you paid at checkout.

Non-Returnable Items

Certain categories of products cannot be returned, including perishable goods, opened hygiene products, and customised or special-order items. Gift cards and digital downloads are also non-returnable. Please carefully review product descriptions before placing your order to ensure eligibility.

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact our customer service team at info@removalboxes.online or call us at 0330 223 0794. We are committed to ensuring a smooth and fair resolution for all our customers.